The Automation You Need For Your
Claims Business

Our cutting-edge claims software is the leading solution for claims companies.

Automate your entire claims process from start to finish, streamlining everything from the initial enquiry to successful claims resolution.

This end-to-end automation ensures a seamless, efficient journey for each claim, significantly reducing manual effort and increasing the speed and accuracy of claims handling.

By integrating advanced technology at every step, you can enhance client satisfaction while optimising operational effectiveness.

FastDox can transform your business today, so why wait – contact us today to get started.

Complete Claims Onboarding Solution

FastDox empowers you to independently qualify client claims, perform due diligence, identify additional claims, and request signed engagement letters.

Fastdox can even distribute these claims directly to lenders, all without requiring your direct intervention.

FastDox enhances this process further by monitoring responses and automatically updating claim statuses based on feedback from lenders.

This truly comprehensive solution offers an end-to-end automated system, streamlining every aspect of the claims process for maximum efficiency and client empowerment.

Why choose FastDox for Claims Solutions

AI-Driven Communications

AI-driven communications employ artificial intelligence to automate and refine customer interactions, ensuring efficiency and customisation to individual needs.

Eligibility checking via our AI uses machine learning algorithms to instantly evaluate a user’s inputs against criteria, greatly speeding up the determination of their eligibility for services or claims.

AI Assistants Available 24/7

Our AI assistants are programmed to provide round-the-clock support, offering instant responses to customer enquiries and assistance.

These systems can handle a vast range of queries from basic FAQs to more complex transactional interactions, improving customer service availability without the constraints of human operating hours.

Automated Decision Logic

This FastDox feature utilises predefined rules within our algorithms to automate all decision-making processes.

It is very commonly used in our claims processing and credit scoring, where it evaluates the information provided against set criteria to accurately and quickly calculate, consistent decisions and totally without human intervention.

Simple Client Interface

Our straightforward FastDox client interface is crucial for usability, speed and customer satisfaction.

The FastDox portal offers a clean, intuitive design that allows its users to easily navigate and complete tasks with ease, lessening frustration, enhancing the overall user experience, speed whilst minimising errors and increasing conversions.

Automated Cross Selling of Claims

Automated cross-selling involves using our AI to analyse customer data and past interactions to identify and suggest additional relevant products or potential claims to customers.

This not only increases sales but also enhances customer relationships by providing them with valuable options they may not have considered.

Customer Portal
with Inbuilt AI

The FastDox Customer portal uses AI to assist clients in managing their claims by providing personalised guidance and automating tasks such as document submission and status updates.

This integration aims to streamline the complete claims process, making it more transparent and less cumbersome for clients and customers.

Lender Distribution Module

The lender distribution module is a tool designed to distribute DSAR requests and letters of claims automatically and on mass to multiple lenders at the click of a button.

It automates various aspects of distribution, including allocation, monitoring, and reporting, ensuring accuracy and compliance with regulations.

OCR Reader For Claim Responses

Our AI OCR (Optical Character Recognition) readers automate the extraction of text from scanned documents and images, turning them into editable and searchable data.

This technology is particularly useful in managing large volumes of claim responses or applications by reducing manual data entry and increasing processing speed.

Advanced DVLA Integration

This integration has allowed us to link systems directly with the DVLA to access and verify driver and vehicle information.

It is beneficial for businesses that require up-to-date data for background checks, vehicle registration, and compliance purposes.

This has proven more beneficial to quickly qualify PCP claims.

Claims Search Facilities

FastDox’s claims search facilities enables users to automatically and efficient search and rapidly retrieve any claim files and all related documentation within the database.

Enhanced with AI, these facilities can offer also advanced search capabilities to assist in locating claims efficiently both accurately and swiftly.

Anti-Money Laundering Checks

FastDox’s Anti-money laundering (AML) checks are critical in verifying the identity of clients and assessing their possible risk levels.

AI-enhanced AML checks fully automate these processes, analysing patterns whilst flagging up financial anonymous activities much more accurately and rapidly than previous traditional manual methods.

ID Verification Services

ID verification services use AI to compare a person’s document submissions within FastDox against official records and fully utilising biometric data to confirm their identity.

This service is crucial and invaluable in reducing fraud, especially within sectors like banking and finance, where secure identification is paramount.

Open
Banking

Our Open banking allows clients to easily share financial information electronically, securely, and only under conditions that customers approve of.

It relies on networking systems between banks and third-party providers to facilitate data sharing, improving the range and customisation of financial services available to customers.

Companies House Integration

FastDox being fully Integrated with Companies House allows businesses to access and retrieve real-time data about companies and directors registered in the UK.

This is essential and invaluable for verifying all UK company details, compliance checking, and maintaining up-to-date records in business activities and transactions.

Appointment
Module

The unique FastDox appointment module is a scheduling tool that allows clients to book, reschedule, and manage all customer appointments online.

The tailored AI enhancements can include automated scheduling suggestions based on preferred timings, meeting type and the nature of the service, making the process more efficient.

Introducer
Portals

FastDox enables third-party agents/partners to refer clients to services. Our introducer portals include tracking systems, commission calculations, and support tools to facilitate and manage referrals.

These functions, enhanced with AI and automation, significantly improve efficiency, and operational accuracy within the claims industry.

Key features and benefits for Claim companies

How does FastDox streamline the claims process?

Leverage FastDox’s advanced capabilities including automated DVLA checks, ID verification, credit record searches, and OCR for instant document reading and data extraction.

Integrate these tools with our custom workflows and document collection features, including e-signing for LOAs and DSARs, to achieve a fully digitised claims process.

What role does AI play in FastDox's claims management?

AI in FastDox enhances decision-making and operational efficiency by predicting claim outcomes, suggesting optimal claim resolutions, and automating repetitive tasks.

AI-driven analytics also provide deep insights into claim trends and client behaviours, enabling proactive management and tailored client communications.

Do Away with Repetitive Tasks

Our claims solution automates repetitive tasks such as data entry and document processing.

This allows claims handlers to focus on more strategic activities, enhancing productivity and reducing the chance of human error.

Manage Your Pipeline

Easily manage your claims pipeline with our intuitive dashboard that provides a clear overview of each claim’s status.

This centralises the management process, making it simpler to track progress and prioritise actions throughout the claim’s lifecycle.

Get Referral Business

Enhance your referral business by providing a seamless and satisfactory claims experience that clients are happy to recommend.

Our system facilitates easy sharing of your services and enables satisfied clients to refer others directly through the platform.

Delivers Modern Customer Convenience

Our cloud-based claims system is designed for modern customer convenience, offering clients a straightforward, accessible way to submit and track their claims online anytime, anywhere, from any device.

Allows You to Scale Your Business

Scale your operations effortlessly with our cloud-based solution.

As your business grows, our system grows with you, easily handling increased volumes of claims without the need for additional resources.

Drive Marketing Efforts

Leverage integrated marketing tools within our platform to drive your marketing efforts.

From targeted email campaigns to analytics-driven strategies, you can engage potential and existing clients effectively, increasing conversion rates and retention.

Automating Compliance

Ensure compliance with industry regulations automatically.

Our system updates regularly to reflect changes in compliance requirements, reducing your risk and safeguarding client data without manual oversight.

Reimagining The Claims Process

Our AI assistants are programmed to provide round-the-clock support, offering instant responses to customer inquiries and assistance.

These systems can handle a vast range of queries from basic FAQs to more complex transactional interactions, improving customer service availability without the constraints of human operating hours.

Automating Claim Initiation
from One Platform

The FastDox portal offers a clean, intuitive design that allows its users to navigate and complete tasks with ease, reducing frustration, enhancing the overall user experience and increasing conversions.

Automated Decision Logic uses predefined rules and algorithms to automate decision-making processes in claims processing and credit scoring, ensuring quick, consistent decisions without human intervention.

FAQ’s

Need more information regarding our claims CRM services? Read our list of frequently asked
questions to get the answers you’re looking for.

If you still need more information, please give us a call at 0161 820 9313.

What are FastDox Processes for Claims?

FastDox processes for claims allow you to manage every facet of your claims handling, from communication with clients and claims specialists to assisting claimants with the initiation of claims and processes to verify claim details through to resolution.

How does FastDox streamline the claims process?

FastDox leverages AI-driven automation to streamline many steps of the claims process.

From automated data extraction using OCR technology to intelligently routing claims based on complexity and priority, our system ensures efficient and accurate claims handling.

This reduces manual entry errors and speeds up the resolution process, allowing your team to focus on delivering superior client service.

What role does AI play in FastDox's claims management?

AI in FastDox enhances decision-making and operational efficiency by predicting claim outcomes, suggesting optimal claim resolutions, and automating repetitive tasks.

AI-driven analytics also provide deep insights into claim trends and client behaviours, enabling proactive management and tailored client communications.

How does OCR benefit the claims documentation process?

OCR technology within FastDox processes scans, reads, and extracts data from documents related to claims with high accuracy.

This capability ensures rapid document processing, reduces data entry errors, and streamlines the verification of claim-related information, significantly cutting down processing times and improving data reliability.

Can FastDox integrate with other systems used in claims handling?

Yes, FastDox is designed for seamless integration with existing systems and platforms used in claims management.

Our API-first approach ensures that FastDox can easily connect with other specialised software, providing a unified platform that centralises operations and data management.

How does FastDox ensure data security in claims management?

FastDox prioritises data security with robust encryption, secure data storage, and compliance with industry standards and regulations.

Our cloud-based platform employs advanced security protocols to protect sensitive client information and ensure data is accessible only to authorised personnel.

How does FastDox improve client communication during the claims process?

FastDox features automated communication tools that keep clients informed at every step of their claim process.

Customisable SMS and email notifications update clients on claim status changes, required actions, and important information, enhancing transparency and client satisfaction.

What reporting capabilities does FastDox offer for managing claims?